ABSTRACT:- The study examined the impact of service quality on customer retention in the Nigerian banking sector. Staff of selected branches of First Bank Plc. in Aba-Owerri Road, Aba, Abia State served as the sample population. The study adopted the survey research design using primary source of data with questionnaire as instrument of data collection. A total of 100 copies of questionnaire were administered, out of which 82 questionnaires were duly filled and returned. The result of the findings revealed that the extent Nigerian banks offer quality services to customers is very high. Besides, the result of the analysis showed that importance of quality services in the banking industry include: contributes to improving image, distinguishes them from other competitors, enhances customer satisfaction and enhances customer loyalty. Based on the empirical findings, the study recommends that management should ensure that the legal rights and supplementary benefits of staff are met o the best of their capacity and without induced fictions. It is only when the staff themselves are contended can they be relied upon to perform their duties effectively. Adequate and periodic training should be given to the banks in general at all levels to enable them improved efficiency in rendering adequate services to customers.
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The study is to determine the role of the stock market in the economic develo...
One of the obstacles that often lead to business...
ABSTRACT
Fungi associated with the spoilage of cocoyam (Colocasia esculenta) during storage at ambient te...
Background of Study
Mathematics is an aspect of science dealing with numbers. These numbers which...
ABSTRACT
The study is on Evaluation of the Management of Adult Education Programme in Niger State, Nigeria from 2010 – 2015. The st...
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Displacement of Persons resulting from human conflicts is becoming an issue of global concern. Many Internally Displaced Persons...
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It is in the security interests of states to live in a peaceful and secure world. The pursuit of peace and security is, conseque...
INTRODUCTION
In light of the creation idea, it is abundantly evident that water has been around for at...
ABSTRACT
This study examined the empirical validation of beginning reading skills for Nigerian primary schools using three structured met...
EXCERPT FROM THE STUDY
Education is very important among all of us, the fact which is commonly nothing to deny among any...